KFPL to update customer code of conduct policy with community input

KFPL to update customer code of conduct policy with community input

KFPL to update customer code of conduct policy with community input

This summer, Kingston Frontenac Public Library (KFPL) will undertake a thorough review and update of its Patron Code of Conduct Policy. The initiative is designed to ensure that the revised policy reflects the diverse needs and values ​​of the community, thereby improving the experience for all library users.

“Our mission at KFPL is to build and sustain community by creating inclusive spaces, services, and collections that advance literacy and invite people to innovate, learn, explore, and connect,” said Laura Carter, Chief Librarian/Chief Executive Officer. “Updating our Patron Code of Conduct Policy is critical to this mission. By engaging the community in this process, we aim to ensure that our library remains a vibrant and welcoming place for all.”

The library’s commitment to providing safe and welcoming spaces is underscored by the Patron Code of Conduct Policy, which ensures that these spaces remain comfortable and inclusive. Community feedback from surveys and engagement sessions will inform updates to this policy, helping the library make data-driven decisions. The updates will also consider health and safety requirements for both staff and patrons.

Community members are encouraged to participate in the KFPL Patron Code of Conduct Policy Survey. The data collected from this survey will be reviewed by the KFPL Code of Conduct Working Group and will form the basis for potential policy changes. Participants will have the opportunity to be entered into a voluntary random drawing for a $50 gift card to their favorite coffee shop.

Pop-up engagement sessions at the facility will provide additional opportunities to discuss the policy update with KFPL staff. These sessions are scheduled as follows:

  • Wednesday July 3 from 1:00 PM to 3:00 PM at the Central Office
  • Thursday July 4th from 2pm to 4pm at the Sydenham branch
  • Tuesday, July 9 from 12:00 PM to 2:00 PM at the Rideau Heights location
  • Wednesday July 10 from 12:30-14:30 at the Isabel Turner branch

The first draft of the updated policy will be reviewed at a Library Board meeting in September. Further community engagement on the draft policy is planned for October, with final approval expected at a Library Board meeting in November.

KFPL will be posting updates on its website, social media channels and in the Engage newsletter to keep the community informed of the project’s progress. For more information or to share your thoughts directly, email [email protected].